Frequently Asked Questions   about the Online Community

Why should I register for the Online Community?
The Online Community is available to the public, however, there are certain services which require a password to gain access. When you register, you will create a personal password for this access which will be linked to your user name.
This is also an easy way to update our files in case we have incorrect information for you. If your address or contact information changes, simple edit your profile (by selecting "My Account" at the top of the page) and make the necessary changes.
 
Do I need to register each time I visit the Online Community?
No, you only need to register one time. If you wish to access any of the secured areas while visiting the site, you will be prompted to enter the user name and password that you created when you registered during your first visit to the site.
 
I forgot my username or password — what should I do?
You will only be prompted for your username/password if you are accessing a secure area. If you have forgotten your username/password, you can select the direct link on the login page, or click here for a forgotten username and here for a forgotten password. Enter your email address where indicated and your username/password will be sent to you immediately.
 
If I registered with the Online Community, why are there still some services that I can’t access?
If you were unable to supply an NU ID# where indicated when you registered, you will need to wait a day or two for your registration to be validated until you are able to access the password protected areas. You will be notified by email when the validation process has been completed. Please feel free to browse the public services until then.
 
Some of the services are designed specifically for alumni who wish to share information with fellow alumni but not the public in general. Therefore, proprietary and personal information is password protected and access is granted only to alumni of the University.
 
I want to contact one of my classmates listed in the directory, but there isn’t any contact information. Why not? The classmate you wish to contact may not be registered yet. In order to protect the privacy of our alums, we have chosen to show only the name and class year of our alums until they register and designate what information they would like to make available to other users.
 
The classmate may have already registered but has chosen to keep all of or portions of their personal information private and unavailable to other users in the directory.
 
How do I upload the picture of myself that I want to use for my profile page?
All photos must go through an approval process before they will be posted. To begin the process, click on “My Photos” (found at the top of every page while logged in) and follow the steps described. You will need to create a member album and load a photograph into it for the picture to appear on your profile page. The first photograph loaded will be displayed in your profile.
 
Can I speak with a real person if I have a question?
Yes – please feel free to call the Alumni Relations Office at 802.485.2100 or Email alumni@norwich.edu